INFORMATION WE COLLECT
We collect information to provide you with the best possible experience on Twilight House. Here's what we gather and why:
Account Information: Email address, username, and profile information you provide when creating an account or signing in with Google.
Activity Data: Watch time, points earned, referral codes used, and streamer preferences to enhance your experience and rewards.
Device Information: Browser type, operating system, and device identifiers to optimize our platform for your setup.
Usage Analytics: Pages visited, features used, and interaction patterns to improve our services and user experience.
HOW WE USE YOUR INFORMATION
Your information helps us deliver and improve our services:
Account Management: Create and maintain your account, track your points, and manage your rewards.
Personalization: Customize your experience based on your preferences and viewing history.
Communication: Send important updates about your account, rewards, and platform changes.
Platform Improvement: Analyze usage patterns to enhance features and fix issues.
Referral Program: Track referrals and distribute bonus points to you and your friends.
INFORMATION SHARING
We respect your privacy and limit how we share your information:
Your personal information is never sold to third parties. Period.
We may share information with:
Service Providers: Firebase for authentication and database services, operating under strict data protection agreements.
Legal Requirements: When required by law or to protect the rights and safety of our users.
Business Transfers: In the event of a merger or acquisition, with continued privacy protections.
DATA SECURITY
We take the security of your data seriously and implement industry-standard measures:
Encryption: All data is encrypted in transit using HTTPS/TLS protocols.
Secure Authentication: Firebase Authentication provides secure login with optional two-factor authentication.
Access Controls: Strict internal access controls limit who can view user data.
Regular Audits: We regularly review and update our security practices.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords.
COOKIES & TRACKING
Twilight House uses cookies and similar technologies to enhance your experience:
Essential Cookies: Required for authentication, security, and basic site functionality.
Preference Cookies: Remember your settings and preferences for future visits.
Analytics Cookies: Help us understand how visitors use our site to improve the experience.
Most browsers allow you to control cookies through their settings. Disabling certain cookies may affect site functionality.
YOUR RIGHTS
You have control over your personal data. Your rights include:
Access: Request a copy of your personal data we hold.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your account and associated data.
Export: Download your data in a portable format.
Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, contact us through the methods listed at the bottom of this page. We'll respond within 30 days.
THIRD-PARTY SERVICES
Twilight House integrates with the following third-party services:
Firebase/Google: Authentication and database services. Google Privacy Policy
Kick.com: Live stream embeds and player. Kick Privacy Policy
Discord: Community chat widgets. Discord Privacy Policy
These services have their own privacy policies. We encourage you to review them.
CHILDREN'S PRIVACY
Twilight House is intended for audiences 18 years of age and older. We do not knowingly collect personal information from anyone under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
INTERNATIONAL USERS
Twilight House operates globally. By using our services, you consent to the transfer and processing of your data in the United States and other countries where our service providers operate.
We comply with applicable data protection laws, including GDPR for European users. If you're in the EU/EEA, you have additional rights under GDPR which we fully respect.
POLICY CHANGES
We may update this Privacy Policy from time to time. When we make significant changes:
• We'll update the "Last Updated" date at the top of this page
• For major changes, we'll notify you via email or a prominent notice on our site
• Continued use of our services after changes constitutes acceptance of the updated policy
We encourage you to review this policy periodically to stay informed about how we protect your information.
CONTACT US
Have questions about this Privacy Policy or your personal data? We're here to help.
GET IN TOUCH
Our team is ready to assist with any privacy-related questions or requests.